How to change or cancel online bookings; our terms and refund policy

HOW TO CHANGE OR CANCEL YOUR BOOKING:

Customers can change, cancel, or add new products to their booking online using the link provided in their confirmation email. The link leads to a page where customers can log in and make the desired changes.

You have the option to modify the tours and departure times for your booking online, as well as cancel or add new products. In the confirmation email you received during the booking process, there is a link and login details which will allow you to make the necessary changes. The link is https://booking.snowhotelkirkenes.com/en/mypage. If you experience any issues, please do not hesitate to contact us and we will assist you with the changes.

TERMS AND POLICIES:

CANCELLATIONS:

Individual bookings:
For all our products (activities and accommodation) the following cancellation fees apply:
• If noticed more than 7 days before planned arrival/activity: No cancellation fee, full refund;
• If noticed 7 days or less before planned arrival/activity: 100 % cancellation fee, no refund.

Group Bookings (15 people or more):
For all our products (activities and accommodation) the following cancellation fees apply:

• If noticed more than 30 days before: No Cancellation fee, full refund
• 30 days to 15 days to the date of the activity/arrival: 50% of the total price will be charged
• 14 days or less/no show: No refund
• Adjustments in the final group size for a maximum of 3 persons can be made up to 5 days prior to the groups' arrival. Any other adjustments in the final group size after the 14 days will be charged 100%.

Please, check that you have travel insurance that covers your costs in case of short term cancellation.

If you have to cancel for a reason covered by your travel insurance we will send the documents needed, like valid booking confirmation(s), receipts of payment, etc.

CHANGES to individual bookings:
We are happy to help you if you need to change your booking, but please note the following:
• The original arrival date applies regarding entitlement to refund. This means you may only receive refund of the booking if you cancel it within 7 days of the original arrival date, even though you have changed it to a later date

• Changes are subject to availability
• Travels may be postponed maximum one year
• No change fee will be applied
• Potential difference in fare, according to prices published at wwww.snowhotelkirkenes.com must be paid.